Sun & Shade Auto Salon
Detailing Window Tinting Paint Protection Film Ceramic Coatings
We strive for quality in everything we do. Sometimes mistakes happen, but our goal is your satisfaction.
We stand behind our work and warrant the quality of our installations. In some cases customer expectations for the product exceed the reality of the process or products, or the fit on your vehicle is not what you expected. In many cases we are limited by the pre-designed patterns and kits we use to cut the films.
We must be notified within 30 days of the installation date of ANY defects. There are no exceptions to this policy.
Sometimes customers change their mind after the fact or simply don't like their decision to buy the product. We stand behind our work but we cannot be responsible financially for unrealistic expectations or buyers remorse.
Product Warranty is specifically limited to quality and performance of the product itself as determined by the manufacturer. Damage to the film at any time by the user, vehicle operation, 3rd party, dealership or vehicle defect is not covered by any warranty, unless the customer purchased the additional damage warranty.
Payment is required at the time of service on retail customers, wholesale accounts and dealerships must adhere to Agreed Terms. We provide high quality products and installations and we make every reasonable effort to remedy a concern, there are no refunds credits or exchanges for services provided.
Sun & Shade only provides warranty service for our own customers - proof of service is required.
Warranty is subject to our inspection of the proposed defect before any corrective action is taken, no support will be given if the customer removes the product we install or refuses our corrective action.
Sometimes immediately after installation an edge or corner will peel or roll due to adhesion, weather, car wash pressure, etc. Every customer wants the visible edge of the film to perfectly correspond with the edge of the window or body. Sometimes an edge that is that tight will peel or roll. In this instance, we must be notified of this problem within 5 days of installation and we will either re-adhere, trim the edge to prevent further peel/roll or replace the film on that area at our discretion.
All warranty claims must be accompanied by proof of service or receipt.